Faros Reporter gives citizens a beautiful map-based tool to flag infrastructure problems — and gives your team the backoffice to resolve them at speed.
One platform for citizens to report, and for your team to manage. No spreadsheets. No lost emails.
Citizens tap a location on an interactive map to report issues with GPS precision — no address guessing required.
Reports appear in the backoffice instantly. Assign, prioritise, and dispatch teams without a single phone call.
Track open, in-progress, and resolved issues over time. Spot hotspots and justify infrastructure spend with data.
Citizens, field workers, and administrators each see exactly what they need — nothing more, nothing less.
They open the map, click the exact location, choose the issue type, add a photo, and hit Submit — in under 60 seconds.
The report lands in the backoffice dashboard with location, severity, photos, and citizen description already attached.
Staff update the status as they work. Citizens can follow live progress. The record is kept for audit and planning.
Most municipalities still rely on call centres, paper forms, or generic email inboxes to collect citizen reports. Reports get lost. Priorities get mixed up. Citizens lose trust.
Faros Reporter centralises everything: every report is geo-tagged, timestamped, categorised, and immediately visible to the right team.
We'll walk you through a live demo, answer your questions, and set up a pilot for your area — no commitment required.